Vladimir Ignatov
Project Manager | Executive Manager | Territorial Director
Moscow, RU.About
Highly accomplished Project Leader and Executive Manager with extensive experience in comprehensive business and team management (up to 30 people) across B2B and B2C segments. Specializing in process optimization, risk management, cost reduction, and the implementation of modern digital management tools, including CRM, BI reports, procurement automation, and KPI analysis. Proven ability to drive projects from conception to market entry, excelling in cross-functional collaboration and strategic negotiations with partners, investors, and government agencies.
Work
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Summary
Directed a strategic partnership project within the Simple Group franchise, overseeing retail alcohol sales, Horeca operations, and restaurant business.
Highlights
Managed projects with budgets up to 50 million rubles, ensuring financial efficiency and strategic resource allocation.
Orchestrated end-to-end project launches from initial concept development to successful market entry.
Led and mentored cross-functional teams of up to 30 professionals, fostering collaboration and maximizing productivity.
Optimized operational expenditures by developing and implementing robust tender procedures and procurement committees.
Implemented advanced digital management tools, including CRM systems and BI analytics, to enhance operational oversight and data-driven decision-making.
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Summary
Spearheaded marketing initiatives, BTL activities, partner and contractor relations, and managed logistics and technical support for the vehicle fleet, overseeing projects with budgets up to 100 million rubles.
Highlights
Executed over 10 large-scale marketing events, significantly enhancing brand visibility and customer engagement.
Implemented a new expense approval system, increasing cost transparency and accountability across operations.
Reduced operational costs while maintaining high-quality standards for contractor services.
Ensured stable and efficient operation of the vehicle fleet under high utilization, minimizing downtime.
Contributed to achieving a top 3 ranking among Mercedes-Benz dealers in the Overseas region based on Premium Perception Service (PPS) audits, reflecting high service quality.
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Summary
Led a service team, enforced Premium Perception Service (PPS) standards, and optimized client service processes.
Highlights
Reduced client processing time by 20%, significantly improving operational efficiency and service delivery.
Increased client satisfaction scores as evidenced by improved results in Premium Perception Service (PPS) audits.
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Summary
Coordinated Pre-Delivery Inspection (PDI) procedures, ensuring comprehensive technical checks and preparation of vehicles for client handover, overseeing a team of 6 across two shifts and processing 500-1000 vehicles monthly.
Highlights
Managed a team of 6 PDI specialists across two shifts, ensuring efficient workflow and adherence to quality standards.
Oversaw the technical inspection and preparation of 500-1000 vehicles monthly, ensuring readiness for client delivery.
Implemented streamlined PDI procedures to enhance vehicle quality and customer satisfaction at handover.
Ensured compliance with all technical specifications and safety regulations for vehicle pre-delivery.
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Summary
Analyzed service department performance, collected and processed client feedback, generated analytical reports for management, and resolved issues for VIP clients.
Highlights
Conducted in-depth analysis of service department quality, identifying areas for improvement and operational efficiencies.
Collected and processed critical client feedback, translating insights into actionable recommendations for service enhancement.
Prepared comprehensive analytical reports for senior management, supporting data-driven decision-making.
Managed and resolved complex service cases for VIP clients, ensuring high levels of satisfaction and retention.
Languages
Russian
English
German
Skills
Project Management
Project Management, Budgeting, Financial Control, Team Management, Digital Solution Implementation, BTL Marketing, Analytics, Process Optimization, Contractor Management.
Project Management Software
JIRA, Microsoft Project, Trello, Asana, SAP.
Methodologies
Waterfall, Agile, Scrum, Critical Path Method (CPM).
Education
Московский автомобильно-дорожный государственный технический университет
Автомобильный факультет – техническое обеспечение автомобильного бизнеса
Московский автомобильно-дорожный государственный технический университет
Экономический факультет — Переводчик в сфере профессиональной коммуникации (английский язык)